Support

Confirm you are using your DDDI work account email and password. If you cannot sign in, check network connectivity and that your account is still active with your organisation. Sign out and sign in again if a session has expired (tokens are typically valid for about seven days).

DDDI One supports changing your password in the app. There is no public self-service account registration or deletion on this page. Account administration is handled by DDDI. Contact support if you need help with access.

Grant camera or photo-library permission when prompted. Large files need a stable network. If an upload fails, retry on Wi-Fi and confirm you still have permission for the relevant project or workflow.

Payment and reimbursement options depend on your role and company permissions in DDDI OS. If a workflow is missing or blocked, contact support with your account email and the project or request reference.

DDDI One may request camera, photo library, microphone and location-related permissions. Microphone is not actively used in the current app; location-related declarations mainly relate to photo EXIF. You can change permissions in your device settings.

Update DDDI One from the App Store (iOS) or the distribution channel provided by your organisation for Android / desktop clients. After updating, restart the app if features do not appear as expected.

Force-quit and reopen the app, confirm you are on a supported device version, and try another network. If the issue continues, email support with the details listed under "Report an issue".